The Luxury Closet

This app is great for purchasing items due to the attractive deals available. However, it’s less ideal for selling, as the fees can be unexpectedly high. Although they claim to take a 35% commission, I’ve experienced rates exceeding 60%. Additionally, customer service has been unresponsive; despite multiple calls, I have not received the promised callbacks.

TLC refuses to give refunds for returned items. I didn’t realize this until recently when I waited a long time for my refund and found out they hadn’t issued it. After contacting them, they claimed technical problems and promised to refund me. However, I only received a small payment that doesn’t match the actual amount. I feel like The Luxury Closet stole my money and I plan to take further action. Beware of this dishonest company!

Initially, I felt a bit apprehensive, but I ended up absolutely loving it! As a first-time buyer, I was impressed by the quick delivery from overseas and the excellent packaging. The bag looked even better in person than in the photos, appearing very clean and well-maintained. I’m thrilled with my purchase and have been enjoying showing it off to everyone!

I made a purchase which was quite straightforward, but as usual, I ended up buying the wrong size for certain shoe brands due to varying cuts – and I did it twice! ???? Thankfully, The Luxury Closet managed the returns smoothly and professionally. Thank you for doing such a fantastic job and being patient with customers like me!

The company provides excellent services, with well-packaged and timely delivered items. Returns are quickly refunded. I am only giving 4 stars because they do not include taxes in the purchase, which can be a bit challenging for customers.

I found the process of ordering, making payment and arranging for shipping to be very straightforward. The website itself was user-friendly and the inventory seemed genuine and reliable. I am certainly planning to shop here again.

The customer service was truly impressive and the items were of high quality and accurately described. Additionally, the prices were fantastic!

The service has changed compared to before. Their response time is slow and there is no follow-up.

I had a positive experience during my recent visit to your boutique at Novotel hotel-Dubai. Mirna, your staff, is exceptionally polite, patient, and knowledgeable. Despite not purchasing any items, she has consistently stayed in contact with me and provided timely responses. Mirna’s dedication and exceptional service have influenced my decision to choose your store. Staff members like Mirna are valuable assets to your organization. Thank you for your assistance.

Had a great experience

I had a great experience with the customer support! Additionally, the bag was exactly as described on the website. Overall, I was initially nervous about the whole concept, but it turned out well.

Fantastic initial experience! The transaction was seamless, and both shipping and delivery were flawless. Thanks!

I purchased two pairs of shoes and they were exactly as described, arriving promptly. The free shipping was a great bonus! Overall, a very pleasant experience.

The shoes arrived quickly and were even better than described—listed as ‘good condition,’ they were closer to good-excellent with barely noticeable flaws. I’ll definitely be shopping at Luxury Closet again.

I attempted to purchase shoes, but when I tried to pay, the system wouldn’t accept my credit card or PayPal without charging a $123 fee. Despite multiple emails to customer service, I received no responses, so I eventually gave up. Although I’ve unsubscribed, I continue to receive promotional emails about shoes that they previously wouldn’t accept payment for.

Input: Highly satisfied, exactly as depicted in the photos.

I’m thrilled with my purchase! The bags and shoes, including three pairs of Valentino Rockstuds, were in excellent condition and I got them at incredible prices.

In my personal experience, the product’s quality is satisfactory. However, there were a few aspects of my shopping experience that left me disappointed. The customer service on their WhatsApp platform was not as helpful as I had hoped and displayed a rather harsh attitude. Additionally, during my last purchase, I had to pay a substantial amount of duty fees for delivery to the UK, which was quite inconvenient.

The product arrived much faster than expected. I hope they continue to maintain this speedy delivery service.

I paid for something that never arrived and you still haven’t resolved the issue despite my numerous calls.

The delivery was incredibly quick and the service was exceptional.

The quality is excellent and the delivery time is satisfactory.

TLC is my trusted choice for pre-owned luxury items. I rely on TLC both to sell my own items and to purchase unique finds. Their professionalism and excellent service always stand out.

I had an amazing initial experience with the Luxury Closet. The shoes I bought matched their description and photos perfectly. The shipping process was incredibly fast.

This is my second review for TLC, inspired by their consistently excellent service, especially regarding returns. They streamline the process and add a personal touch that I really appreciate. Normally, I find returns to be a hassle, often involving long waits or disputes over refunds. However, TLC’s approach is both fantastic and professional across all their services, making it a pleasure to interact with them.

This company engages in unethical practices and lacks transparency. Operating internationally, they follow their own obscure rules regarding disclosure. I bought a purse, initially thinking it was a great deal, only to be later shocked by a COD freight notice demanding an additional $150 just to receive it. This shipping cost was not mentioned at all during the checkout process. Ethical business practices should include disclosing all possible shipping costs upfront. When I raised a complaint, their only response was that they couldn’t predict shipping fees, thus couldn’t inform me at the time of purchase. It seems they use this as a loophole to avoid giving a full account of the total costs. Their customer service was unhelpful, merely reiterating their commitment to service without addressing or acknowledging their failure to provide clear freight fee information at checkout. I advise against purchasing from this company to avoid unexpected and exorbitant freight charges that significantly inflate the final cost of your purchase.

This website is truly amazing and highly addictive. The item descriptions are spot-on, making returns quick and hassle-free. I have complete trust in them as I purchased my first ever brand new, pristine strass louboutons at only a quarter of the original price. I am thoroughly enjoying my purchase.

The communication was excellent from the time I placed my order until it was delivered to my door. The product matched the description on the company’s website perfectly.

I had to cancel my last order because the delivery person left it in my mailbox without getting permission first. This caused me a lot of problems and I won’t be ordering from them again. Their products and prices are good, but their delivery service has been a major headache for me in the past six months.

I have not received a refund from this app, despite receiving an email stating “Your refund request has been processed. The amount refunded was USD 215.15. Best Regards, The Luxury Closet Team.” I am still waiting for my money and suspect this may be a scam.

The items are packaged and handled with care. The delivery was fast.

I received my orders promptly and am pleased with the products I purchased. Definitely worth the investment!

I received all of my orders promptly. The descriptions for each product were extremely accurate. I am a big fan of the website and the products, as well as the excellent customer service. I have been a loyal customer for some time now.

Exceptional service and quick response time

I had a great experience with fast shipping. I will definitely recommend this to my friends.

The shipping was prompt.

The items I ordered arrived exactly as described in the description. They are worth the price. What impressed me the most is that they arrived earlier than the estimated delivery date! I will definitely recommend this to my friends and colleagues. I will be ordering again soon for sure!

It is recommended for purchasing, but not for selling.

I received prompt service and regular updates on my shipment. The team was very cooperative, and the product was exactly as described. I’m very happy with my purchase! 🙂

The bag had a chip, which was not mentioned in the description, and I was unable to notify the company despite multiple attempts.

The items are fantastic, the packaging is beautiful, and my husband and I always use TLC without any problems.

The prompt was delivered in a great manner!

Authentic items, seamless payment options, and fast, efficient delivery.

The item was accurately depicted and delivered promptly by an impressively responsive logistics team. I would definitely consider purchasing from them again.

The store offers a wide variety of products at competitive prices. However, the delivery process is unpredictable and cannot be scheduled, despite multiple attempts to arrange a specific time through customer service. Previously, there was an option to pick up items, which was more convenient, but unfortunately, this service has been discontinued.

I received exceptional customer service from both Mr. Arindam Rai and Ms. Lee.

The bag matched the description.

I think I’m a shopaholic, and I absolutely love it. Thank you!

The customer service experience is commendable; however, the delivery process is quite frustrating and not aligned with typical working hours, requiring extensive communication over several days to correct delivery issues. It would be beneficial for the website to offer an option for signature-less delivery.

A luxury brand at an affordable price, coupled with a user-friendly website.

The product is excellent and affordably priced, however, the delivery service is subpar.

The experience was generally positive, but I’m puzzled as to why my card details aren’t saved, requiring me to re-enter them each time. It would be convenient if Apple Pay were an available payment option.