Stephen Einhorn

I received a bracelet as a Christmas gift a few years ago, but it became too big for me. I contacted Stephen Einhorn and Jane was extremely helpful. I sent the bracelet back to them, and they promptly removed 5 links and even cleaned it up for me. Today, I received it back and it is now perfect again. I am thrilled to be able to wear it once more. They were very helpful and quick in returning it to me. I would highly recommend their services. Thank you once again.

I am extremely disappointed with the poor customer service I received from this store. I have previously purchased jewelry from their Islington Store and Kensington indoor market, but my recent experience has saddened me. I bought a ring for my 50th birthday but it was too big and I ended up losing it within 2 weeks. I called the store and was told to come in for a finger re-measurement, but when I arrived on a Saturday without an appointment, I was not allowed in. After writing to them about my experience, they offered me a 10% discount. Today, I visited the store again (having to pay for a cab due to tube failure) to have my finger measured and order a new ring. However, I was informed that the 15% discount for healthcare workers and other service individuals was suspended for an Amex discount, which I did not receive. Additionally, despite the website stating that orders take 11-22 days, I was told that it would take 6 weeks. This was not a complex bespoke item. After reflecting on my experience, I called and canceled my order. I wasted time, money, and two trips, and I now question the values of this organization. The sales team clearly does not value me as a customer and does not appear to follow the values promoted on their website.

Whenever I wear my exquisite pearl pendant set in white gold and the coordinating earrings, I receive numerous compliments. I truly cherish my collection from Stephen Einhorn and would be heartbroken if I were to lose any piece. This outstanding family business has my gratitude!

I’m overjoyed with the beautiful jewelry you offer! We purchased a ring from your stunning skull collection for my daughter’s 25th birthday, and she absolutely loves it! Your commitment to craftsmanship and customer service is truly unparalleled. I eagerly anticipate our next purchase!

I just have to say, the jewellery you create is absolutely stunning. Each piece is beautifully designed and handmade, making it such a joy to wear. I’ve recently bought a few pieces as gifts for my family, and they were received with so much excitement and appreciation. Thank you for your originality, creativity, and the consistently excellent service you provide.

I’m totally enamored with this store! I’ve purchased two gorgeous items—a charm bracelet and a skull ring, and I adore them both! The bracelet’s charms are exquisitely detailed, and the ring feels wonderfully substantial. I’m already looking forward to choosing my next piece.

I don’t usually venture into jewelry shops, but for my 50th birthday, I was hoping to find something extraordinary. Thankfully, Ivett was exceptional in making my experience joyful both in-store and through email. The arrowhead bangle I chose was beautifully crafted, a stunning piece of art made by exceptionally skilled artisans. It has an authentic, timeless quality, unlike the costly, mass-produced items from well-known brands that lack such craftsmanship. I wholeheartedly endorse Stephen Einhorn and would recommend them to anyone willing to listen!

I can’t praise Stephen, Jane, and their amazing team highly enough! Over the past few years, I’ve purchased several items from them, each showcasing unparalleled quality and design. The entire team exudes passion, politeness, and dedication. Stephen clearly has a tremendous talent for what he does and creates. They always go above and beyond to assist. I frequently recommend this company to others with utmost confidence. Many thanks to everyone involved!

I own several pieces from Stephen Einhorn and highly recommend this boutique to anyone considering jewelry. The quality is exceptional, and the overall experience is unparalleled. The personal attention, rapid response times, and exceptional service and support are simply otherworldly. I’m particularly grateful to Lorenzo and the company for their fantastic products and outstanding support.

I’ve been familiar with Stephen Einhorn and his wonderfully diverse range of jewelry for over two decades, ever since I purchased a few of his hallmark pieces in the beginning. Recently, after receiving a small inheritance from my grandmother, I needed to replace a stolen silver choker necklace. I immediately went back to Einhorn’s store and was wearing the new necklace to the theatre that very evening. Stephen Einhorn is truly a master of his craft, and the quality of service and detail in design provided by Lorenzo is unparalleled. I am confident that these timeless designs will be cherished just like the memories of my grandmother.