ItsHot.com

In January 2010, I bought a Joe Rodeo “Rio” Watch for women from ItsHot.com. However, on the second day of wearing it, I discovered that the diamond bezel had fallen off. It was quite disappointing as it was only the second time I had worn the watch. I reached out to ItsHot.com to explain the situation, but they refused to assist me. Their customer service was extremely poor, and it seems that the quality of their watches is equally subpar. This experience left me feeling frustrated, as I believe the watch was defective, and I suspect that others may have also encountered similar issues. Selling a defective product is not acceptable in my opinion.

I’m from Scotland and I was searching for a high-quality watch as a graduation gift for my wife. In the end, I spent $1,700 on a watch and earrings. Initially, the salesperson informed me that it would take 3 to 5 days, but it ended up taking 3 weeks. Additionally, the price I was quoted did not match up with what I actually paid. Both my wife and I reached out via phone and email to express our dissatisfaction, but Timur dismissed our concerns by saying that we Brits take things too seriously. This was highly unprofessional. Furthermore, I was surprised to find out that I had to pay an extra $200 for customs duty, as this was never mentioned to me. Despite emailing their customer service department, I received no response whatsoever. This level of service is extremely disappointing. I have no intention of ever placing an order from America again. I hope they take note of this feedback and make necessary improvements. I am truly appalled by the way we were treated after they received my payment.

As a member of the customer service team at ItsHot.com, I’ll be addressing your concerns. We sincerely apologize for the delayed response. We have only recently been made aware of these complaints.

I searched for months to find a special piece of jewelry for my spouse’s significant milestone anniversary. Unfortunately, I couldn’t find exactly what I wanted. As a result, I opted to have a custom platinum and diamond ring made according to my specifications. ItsHot.com proved to be highly responsive and impressive with their level of service while addressing my inquiries. Consequently, I chose to commission them for the creation of the custom ring.

We apologize if there were any deviations from your specifications in your custom order. Unfortunately, as you did not provide your order number or contact information, we are unable to address your concerns directly. However, please be aware that we offer 24/7 live chat customer service support and our phone lines are open from Monday to Friday, 10 am to 9 pm EST. You can reach us toll-free in the USA at 1-866-423-6262 or outside the USA at 212-398-3123. While emails may take up to 1 business day for a response, we encourage you to call or use our live chat feature for immediate assistance. If you requested princess cut diamonds but received round diamonds instead, it was a human error and not an intentional cost-cutting measure. Please contact us through live chat, phone, or email ([email protected]) and we assure you that we will resolve any issues with your order to your complete satisfaction.

I recently bought a 14k gold diamond ring from ItsHot.com, but when it arrived, the accompanying card indicated it was 10k gold. Feeling concerned about the discrepancy and the ring’s unexpectedly light weight, I had it appraised by two independent jewelers, who revealed that the ring was actually made of silver, not gold. After incurring considerable expenses on shipping and customs, I am now seeking either the correct item as advertised or a full refund.

I sent back a pair of earrings to the address provided and soon received confirmation via email that the package had been received, but the earrings were not inside. When I contacted customer service for clarity, I was transferred between three dismissive representatives who showed little interest in resolving my issue. I inquired if the theft might have occurred internally at ItsHot.com, and one representative minimized the situation by stating, “Your earrings were only $160. That’s not a lot of money to us. We deal with items worth thousands.” This same employee promised to follow up with USPS and get back to me within 40 minutes, but failed to return the call. Upon my follow-up, another indifferent staff member informed me there was no update and nothing further could be done. From this experience, I’ve decided to cease all business with this company due to their lack of customer service and accountability. I strongly advise against using their services, as the experience was highly unsatisfactory and the company’s practices appear questionable.

I received my ring and watch promptly and they were just as described. ItsHot.com kept me well-informed during the buying and shipping process. The price was excellent! I will definitely return for my future watch and jewelry needs.

This was my initial experience purchasing a ring from ItsHot. I discovered a similar diamond ring on another website but found it at a more affordable price on ItsHot. I appreciated receiving a customer guarantee via email and found the tracking process straightforward. The sales representatives were knowledgeable and cooperative. Upon arrival, I was delighted to see that the ring matched both the image and the description provided on their website accurately. I intend to make future purchases through their platform.

This is our second time buying from you. Our first purchase included a diamond engagement ring and a wedding band, and now we have bought 2 matching diamond watches. I am really pleased with my watch and my wife constantly receives compliments on her rings. Now, our friends are jealous of her watch too. Overall, we are extremely satisfied with both the products and the service. We have already recommended you to all our friends. Thank you!

I had a fantastic experience with the ladies at ItsHot.com. While the location was a bit challenging to locate, the selection and prices were truly amazing. I was astounded by the incredible offerings. Due to this excellent experience, affordable prices, and the pleasant atmosphere in Manhattan, I intend to make future purchases from there. I am grateful, Alice!

Originally, I planned to visit the showroom in NYC, but due to time constraints and the offer of free shipping, I decided to order over the phone instead. I received a stunning diamond eternity band within just over a week. My wife was thrilled with her Valentine’s Day gift, especially knowing it was handcrafted in her size (5.5) and preferred gold color (yellow) right in New York. After comparing prices with a local jeweler, I found that I saved a considerable amount by purchasing from Itshot.com, not to mention the perks of free shipping and no sales tax, as I’m located in NJ. I had the ring appraised locally and its value was appraised at more than double what I paid, confirming the use of genuine diamonds and quality craftsmanship. I had a fantastic experience due to their excellent customer service and product quality, and I definitely plan to buy from them again.

My fiancée is extremely happy with her new diamond watch and entity bands. However, upon receiving our package, she wasn’t pleased with its appearance and wanted to exchange it for a different item. We encountered no issues when returning the item, as the woman on the phone was incredibly helpful and assisted us with the purchase. The selection of items is extensive, and the prices are lower compared to a few other online stores we had checked out.

I highly recommend the website due to its great prices, excellent selection, good and responsive customer service, and overall being a great place to shop.

This store offers exceptional service! I purchased an earring at nearly half the price compared to traditional jewelry stores, and the customer service was unparalleled. I highly recommend this store to anyone looking for top-quality diamond earrings or jewelry. I’m definitely planning to shop here again. Wonderful store – keep up the great work! Cheers from Wellesley.

I recently bought a necklace from ItsHot.com for my friend’s 50th birthday, and she loved both its quality and design! Your customer service was very helpful and made the shopping experience enjoyable. The gift also arrived promptly. I definitely plan to shop on your site again and will recommend it to others.

Following my visit to their showroom in NYC, I was persuaded to make a purchase. I acquired my first diamond pinky ring at a significantly lower price than what it would cost back home in Texas. I even had it appraised by my local jeweler who was impressed with the quality and price, confirming it wasn’t a closeout deal. It appears they manufacture their own jewelry. Impressed by their service and quality, I quickly made another purchase — a diamond bracelet, which was delivered the very next day via FedEx. Outstanding service from ItsHot.com!

My fiance and I were exploring various websites for the ideal engagement ring when we came across ItsHot.com. Attracted by their competitive pricing and enticing promises, we were initially skeptical, wondering if it was too good to be true. Unfortunately, our initial suspicions were confirmed later on.

I communicated with representatives for a week, yet no one mentioned that it takes six weeks to manufacture the earrings.

As a first time buyer, we were highly satisfied with the It’s Hot diamond necklace we bought. The price was excellent, much lower than the other vendor we compared. The quality is exceptional, and we were also delighted that shipping was free. We wholeheartedly recommend this merchant.

I recently received my initial purchase from ItsHot.com. I purchased a personalized diamond wedding band. The service I received was outstanding. A friend of mine suggested them to me and I will certainly recommend them as well.

I recently purchased a men’s Luxurman 2.25ct black diamond watch and it surpassed my expectations. The actual product is even more stunning than the images on the website suggested. It ranks as one of my top online purchases due to the accuracy of the product description, as well as the smooth postage and delivery process. Although some might find the delivery fee high, in my experience, FedEx provides unrivaled service. Plus, I received my parcel within just 5 working days.

I previously bought a men’s Joe Rodeo diamond watch from It’s Hot. Later, I discovered the watch primarily contains cubic zirconia (CZ), despite no mention of CZs in the item description. Upon contacting It’s Hot, an operator confirmed the watch was made only with diamonds. Doubtful, I reached out to Joe Rodeo, the manufacturer, who verified the presence of CZs in the watch. It’s Hot misled me about the product. Even after acknowledging their error, they refused to issue a refund. I intend to share my negative experience with It’s Hot widely, ensuring others are aware.

I have been a customer for a while and I must say, the service is great and very convenient. The prices are amazing as well. When we are in the city, we visit the showroom to personally pick out the jewelry. However, for gifts, we use the website to order and have them delivered to the recipients. They offer a wide range of jewelry, from high-end pieces like our engagement ring and diamond wedding bands, to more affordable options for our friends and relatives. While the quality may not be comparable, everything we received looked great for the price. For instance, our nieces were thrilled with the diamond earrings we purchased for them, which cost under $300. To sum it up, their prices and service are unbeatable.

I recently bought the sterling silver 3 carat diamond panther ring. It looked stunning in the photo, and it was even more breathtaking in person when I opened the elegant presentation box. I’m thrilled with my purchase—it’s absolutely GORGEOUS! Jennifer provided excellent service, and the company overall is fantastic. I’m so impressed with the experience of doing business with them. I’ll definitely be a repeat customer and recommend “It’s Hot” to all my friends who value fine jewelry.

I bought a men’s diamond bracelet on a Tuesday, and the order was confirmed and dispatched by Wednesday, then delivered on Thursday (next day shipping was chosen). I was thoroughly pleased with both the swift processing time and the bracelet’s beauty—it was exactly what I had envisioned. Overall, it was an excellent experience shopping online. Thank you!

I checked out the Discount Diamonds Facebook page and managed to get a 5% discount, which really saved me a lot when combined with the already low prices I found on It’s Hot products. I’m pleased with the quality of the ring I purchased. Thank you for the fantastic deal! My fiancée is thrilled too.

We bought a ring from a company because of its low prices, but we quickly realized why it was so cheap. The diamonds started falling out after just two weeks of wearing it, even though we were careful with it. We reached out to customer service and they told us to send the ring back for repairs. Despite spending $30 to ship it back, the diamonds fell out again within two days of receiving it. It’s disappointing to spend $1000 on a ring and not have it hold up. The company refuses to refund our money or cover the cost of shipping it back for repairs. This company is not worth the discount. The ring is unwearable and we have wasted $1000.

While searching for the perfect engagement ring, I explored numerous stores but often found the designs unappealing or the prices too steep. My quest ended when I discovered It’s Hot, which uniquely combined outstanding quality with affordable prices. I was particularly captivated by their extensive and impressive collection. Ultimately, I found the ideal ring that boasted both an excellent design and a reasonable price.

This is definitely the best place to shop if you’re looking for diamond jewelry or a diamond watch. Initially, I contacted them to place an order over the phone, but I discovered that they have a store in New York. Since my friends and I had been planning a trip there for a while, we decided to visit the store instead. We absolutely adore diamond jewelry, and we spent over an hour in the store trying to decide which rings to purchase. The salespeople were extremely helpful, and once we made our choice, the rings were sized perfectly by their jewelers on the spot. We left the store wearing our new rings! They also have an impressive selection of diamond watches, although we didn’t plan on buying any at the time. We took advantage of their layaway option and will be picking them up just in time for Christmas. Without a doubt, this is now our go-to place for purchasing jewelry.

The first ring arrived quickly, while the second one was delayed by a week, warranting a 4-star rating. However, the communication about the delay was appreciated, and we are very pleased with the quality of both rings. The prices were also excellent. We will certainly return for more diamond jewelry purchases and recommend this store to our friends and family.

I have a strong attraction to watches and find it hard to resist buying them. However, I am very choosy about the watches I add to my collection and only go for ones that meet my high standards. When I came across the amazing and stunning collection of watches at Its Hot, I was blown away. It was the first time I felt the urge to purchase more watches than my budget could handle. I seriously considered ordering almost all the models.

I discovered ‘Its Hot’ while searching for unique watch models and didn’t initially have high expectations. However, as I browsed through their extensive collection, I was pleasantly surprised by the variety and allure of the designs. Choosing just one from their diverse range proved to be a challenging task, given my particular preferences, but it was exciting to see so many appealing options.

While browsing the various watches at Its Hot, I was truly amazed by the collection. The diamond watches I came across took my breath away with their mesmerizing designs. The price may not be cheap, but it is justified by the exceptional aura and style these watches exude. In addition to the diamond watches, the other designs are also brilliant. Its Hot is a store that offers watches in all styles and designs. Overall, I have no complaints and it definitely lives up to expectations.

Currently, Its Hot is one of my favorite stores. A friend recommended it to me when I was on the hunt for a diamond watch for my engagement, as I’ve always had a passion for them and wanted to look stunning. Exploring Its Hot’s collection, I was overwhelmed; the variety of watches was so vast that it made choosing just one incredibly challenging. After spending hours admiring different models, I finally selected a watch that perfectly balanced style and affordability.

I was extremely impressed with the amazing jewelry selection at ItsHot.com. They offer a wide range of stunning rings, watches, pendants, and earrings. My purchase left me completely satisfied. The ring I ordered was breathtaking, and despite being temporarily out of stock, I received it in less than 6 weeks, which was faster than anticipated. I highly recommend purchasing from ItsHot.com due to their extensive jewelry options and outstanding customer service.

I ordered a watch on Monday and was told it would ship from their warehouse on Wednesday. When I called to inquire, they informed me that the watch I saw on Ebay was not the one I would receive. I attempted to purchase the watch on Ebay, but was told the fees were too high. After finally purchasing it, I was told that the watch I paid for on Monday was not the one I would receive. The watch I ordered was supposed to have solid diamonds, but the ones I received were not up to the standard I was promised. Additionally, I was told that the watch I purchased did not have diamonds on the clasp.

I wasn’t sure where to leave a review, so I’m posting it here. I recently got the earrings I ordered from your website, and I absolutely adore them! First off, thank you for the incredibly fast shipping—it arrived in just two days without even opting for expedited delivery. The earrings themselves are stunning, especially how they sparkle in the light. I really appreciate this beautiful piece of jewelry and I definitely plan to purchase more from you in the future. Wishing you continued success with your business!

I purchased a high-quality watch and was very pleased with the style, cost, and customer service received. It’s uncommon to encounter a retailer that genuinely seems to value their customers. This was greatly appreciated. Thank you.

I am absolutely amazed by the platinum diamond eternity band that I received just a week and a half after placing my order. It exceeded my expectations in every way possible, despite my initial nervousness about buying online. The consultant was extremely helpful and informative, and the ring itself is simply stunning. I would definitely recommend ItsHot to anyone looking for a great value for money purchase!

I highly recommend not believing the negative comments about this site. Despite my initial skepticism, I took a chance and purchased item 204208. I gave it to my soon-to-be wife and she absolutely loves it. Everywhere we go, she receives compliments on her ring from other women. We were pleasantly surprised when we had it appraised and discovered its true value. Don’t underestimate this site. They are capable of satisfying everyone, and negative reviews are inevitable. I want to express my gratitude to ItsHot.com and give a special thanks to Denise for her assistance.

I am extremely satisfied with the high quality and prompt delivery of my purchase. I would definitely consider ordering from this website in the future. My overall experience was outstanding.

I purchased a beautiful black diamond cross made of 14k gold and I absolutely love it. I also plan on buying the matching bracelet.

I have placed multiple orders for jewelry from this site and I must say, they are absolutely stunning! The customer service provided is top-notch and the value for money is exceptional. I am completely satisfied and will exclusively purchase jewelry from this site. Thank you!

I recently bought a 4-carat eternity band from Itshot.com and had a wonderful experience. The customer service representatives were extremely helpful, the shipping was prompt, and the quality of the product is excellent. I would definitely recommend this to others.

The customer service team was exceptional and polite, and the cost of my purchase felt like a worthwhile investment. I will definitely shop with ItsHot.com again. Next time, I plan to visit their showroom in person to express my satisfaction directly.

This company has terrible customer service and lacks manners. They are only interested in making money and do not value their customers. I made a down payment on a ring but due to a medical issue, I couldn’t get the ring I wanted within the timeframe I desired. Their website does not mention that the deposit cannot be applied to another item. Instead of being helpful, they are rude and unwilling to work with their customers. I am taking legal action and advise others not to do business with them if they want a company that cares about its customers.

This bracelet is amazing for men; it always sparkles in the light and I get compliments on it every time I wear it.

This ring’s stones are exceptionally clear, and their cut casts brilliant reflections whenever they catch the light. The setting’s design is also extraordinarily unique, unlike any I’ve seen elsewhere.

I have had a great experience shopping on this website. Their products are excellent and I have always received my orders on time. Their customer service is outstanding. I highly recommend this site for anyone looking for quality jewelry and beautiful timepieces.

Great company, excellent product, fantastic offer.

A friend introduced me to this site and I’ll definitely be recommending it to others because it’s fantastic!

The bracelet is stunning, with exceptional diamond quality and craftsmanship. I highly recommend both the website and product to anyone.

I’m thrilled with my new watch! It’s of superior quality and reserved for special events. The customer service at ItsHot.com was outstanding, the security measures were thoroughly satisfactory, and the delivery was quick! I’ll definitely recommend them to others and look forward to more shopping experiences at ItsHot.com.

I just wrote a review about my experience with a defective watch I bought from It’sHot.com. I have since received a new watch from Joe Rodeo, and I want to acknowledge Jennifer from ItsHot.com for her professional handling of the situation.

I purchased a 7 carat princess cut ring and it exceeded my expectations. The ring is stunning and comfortable to wear. I am completely satisfied with my purchase and have always had positive shopping experiences.

I have previously made multiple purchases from ItsHot.com for various types of jewelry and have always been satisfied with my orders. However, my recent order for a pair of pink diamond stud earrings was a mixed experience. While one stone had excellent cut, color, and clarity, the other stone had noticeable damage resembling crushed ice. I promptly reached out to customer service, provided the requested pictures, and was informed that a manager would reach out to me within 24-48 hours. Unfortunately, three weeks have passed and I have yet to receive any contact from them.

I bought a pair of diamond earrings online during the Christmas season of 2013. Considering the risks of purchasing jewelry online, I opted for a more affordable option priced at $570.00. However, when they arrived, the earrings were unexpectedly small, about the size of Cheerios. They were too tiny for my wife to wear comfortably, and even her 11-year-old granddaughter found them too small. It seemed as though they might be more suited for body piercings, which we were not interested in.

I’m thrilled with It’s Hot! Their customer service is outstanding, and they offer top-notch products. I couldn’t ask for more and will definitely be a regular customer!