Fraser Hart

I brought my Fraser Hart necklace into the store since it had two small knots in the chain that I couldn’t remove, preventing me from wearing it. Steffi was fantastic; she quickly untangled the knots, allowing me to wear my necklace again in just a few minutes! I’m incredibly grateful for the exceptional and prompt service. I absolutely love this store! Thank you so much!

My husband gifted me a watch for my 60th birthday, which I have only worn a few times. Initially adjusted for size at the store, it broke when a pin came loose three months ago. Despite the fact there was no misuse on my part, the manufacturer deemed it accidental damage. Both the store manager and staff appear more aligned with their supplier than with their customers. Having bought two watches from them last year, we won’t be returning due to this experience. They should be collaborating with the manufacturer to resolve such issues, especially given what we’ve paid. Now they’re asking for £295 to repair it. So while you sip your prosecco, remember that their post-purchase service is lacking, which I find unacceptable.

Stephanie provided excellent assistance with adjusting the watch strap on my new Tudor watch. Many thanks!

The customer service at the Newbury branch was outstanding as they kindly allowed me to visit the store after closing hours to collect my items.

Simon at the Drake Circus store was absolutely amazing. He made doing business a breeze, was incredibly easy to communicate with, and kept both myself and my partner thoroughly entertained.

The staff was extremely helpful, displaying a great deal of knowledge, patience, and a welcoming attitude.

Razia was incredibly warm and helpful! She possessed a great deal of knowledge about wedding bands and was very supportive throughout our selection process.

Excellent customer service provided by Simon Cooke in the center of Plymouth city.

The service is truly amazing.

Dionne from Plymouth provided us with a wedding set and watch, and she was absolutely fantastic! She made us feel truly valued as customers, dedicating time to our needs and ensuring that nothing was too much trouble. She is an incredible asset to Fraser Hart.

Input: Often, we come across customer complaints, but my experience has been exceedingly positive! I sent my MontBlanc Fountain Pen to the Metro Centre Gateshead Branch for service, and was told it needed to be shipped to Germany. Through every step of the process, the team was nothing but professional and courteous, consistently keeping me updated. A huge thank you to the Metro Centre team—it was a pleasure interacting with you.

I just bought a Bell & Ross watch from Fraser Hart, and my experience with Eve and Marilyn at the Bluewater store, as well as Mo and his team at the Solihul branch, was absolutely flawless. They were all incredibly professional and friendly, which can be quite challenging from a customer service standpoint. I have no doubt that I would choose Fraser Hart again in the future. They truly excelled in every aspect.

The Karen in Plymouth exhibited exceptional helpfulness, expertise, and professionalism.

Stefania provided exceptional assistance and displayed a warm demeanor. She portrayed professionalism and comprehended our desires. As a result, we acquired a stunning engagement ring and two impeccable wedding rings. Additionally, I would like to extend gratitude to Annu for cleaning my engagement ring and demonstrating kindness.

I visited the Fraser Heart store in Plymouth and was assisted by a wonderful lady named Jo. She really went above and beyond! I’m pleased I chose the watch with the white background and decided to have a link removed. Thanks again, Jo, for your patience!

I want to make it clear that I am not interested in the standard response of emailing the company. I have already done that and it was not helpful. After having a bad experience at the Edinburgh store, I contacted the Sales Team through the website and still have not received a proper apology. On July 28th, I went to the Fraser Hart Edinburgh store with a Gucci watch that had a battery issue. I knew that the repair would cost money. After two weeks, the store called me and said that the repairs needed would cost over £500, including replacing the bracelet and fixing scratches on the glass. I was confused because the issue was just the battery. I asked for an itemized breakdown of the charges, but I never received it. A week later, I called the store and found out that my request had not been taken care of. The colleague understood my concerns and said he would send the watch to the local workshop for review. Another week went by and I got a call saying the watch was ready to be picked up. I asked about the warehouse, which was never done and apparently not an option. The communication at the Edinburgh store is seriously lacking. I spoke to four different people and each had a different story. I had to make at least three calls for every conversation because they had to check on things. It is unacceptable that their knowledge is lacking, especially considering the high price I paid for the watch. I’ve had better service at McDonald’s. When I escalated my complaint, it was described as a “slight miscommunication,” which is an understatement. Also, I was always aware that the repair would cost money, so I don’t appreciate them insinuating that I was trying to get something for free. They completely failed to read and understand my complaint about their poor communication. As a result, I have lost trust in Fraser Hart and had the watch repaired privately. There are better options out there for the same price, with companies that will respect your time and not take up hours of your day with phone calls.

April was outstanding! She was very knowledgeable and extremely helpful. Thank you!

I recently bought a watch at the Swansea store, and the experience was outstanding. The staff provided excellent insights into various brands and really paid attention to our preferences without any pressure to make a purchase. I’m looking forward to returning soon. Thanks!

Exceptional customer service provided by Lilia at the Cambridge branch. She went the extra mile, and no request was too much trouble. She assisted me in finding a beautiful necklace. Thank you, Lilia!

The customer service was incredible and the staff was extremely helpful and patient. I will definitely be returning to the Leeds store. -Henry

From the instant I entered Fraser Hart, Susan was incredibly friendly and welcoming. I was unsure about the watch size I needed, and she was fantastic in assisting me with my decision. The entire store had a wonderful ambiance. I highly recommend it and will certainly return for more purchases in the future! – L. Whelton xx

We received outstanding service from Susan at the Plymouth store. Right from the start, she made us feel welcomed and valued, and she showcased a beautiful selection of rings for us to consider.

After a lengthy search for the perfect engagement ring, my journey concluded at the Fraser Hart store in Argyll Arcade, Glasgow, thanks to the outstanding assistance I received from Sofia that day. By the time I walked into the store, I felt overwhelmed and exhausted, having little knowledge about rings or what to look for. Sofia was the first person to truly engage with me about my plans, clearly explaining the differences between the rings I showed interest in, making it easy for me to understand and helping me make a decision without any pressure. Remarkably, I found “the one” and made my decision right there, which was unexpected as I usually need to “sleep on it.” My future wife is thrilled with her ring, and I’m certain it’s not just an act! I’m grateful to Sofia for making this experience memorable and for her patience. This was my first visit to Fraser Hart, but it certainly won’t be my last—I look forward to returning and working with Sofia again for my next watch purchase!

I had a great experience at Leeds Trinity! The service was excellent and the staff were friendly. The music playing in the store was a nice touch and they had a great selection of watches. I will definitely be coming back.

Extremely disappointed! My engagement ring from Fraser Hart broke within a month. Despite minimal use—only wearing it occasionally when going out—it apparently failed under light conditions. When we returned it, they blamed me, which was frustrating. We paid £1000, and it feels like a total waste. I would advise against purchasing from this company; they seem indifferent once they have your money. (Experienced at the Norwich store)

We recently celebrated our Ruby Wedding Anniversary with the purchase of a ruby and diamond ring from Frazer Hart Store at Cribbs Causeway, Bristol. The variety of rings available was crucial in our decision-making process, as we were able to compare options across a diverse price range—a challenge we faced in other stores. It was important for us to understand the quality and specifics of our investment, especially since we selected a rather expensive piece. Fortunately, the clear value for money and the transparency about the ring’s specifications at Frazer Hart made our decision easier. The store’s inviting atmosphere and the friendly, helpful staff also contributed significantly to our enjoyable shopping experience. We are thrilled with our new acquisition.

We received excellent service from Sam at the Newbury branch, where the entire team was friendly and well-informed. I highly recommend this store for anyone considering a major purchase. Thanks to all!

I received excellent service from a wonderful staff member named Simon at the Plymouth location. Simon was extremely attentive and polite, making me feel very comfortable during the process of purchasing my Tissot watch. Thank you, Simon.

Susan went above and beyond to create a warm and meaningful experience when we picked out our engagement ring. She made us feel incredibly welcome and connected to the process. I am absolutely thrilled with the ring I ended up with! Susan was not only friendly and knowledgeable, but also provided us with all the guidance and support we needed to make this important decision.

I purchased silver knot earrings for my friend’s birthday. We were both pleased with the great service and quick delivery. The gift included all the necessary elements to make it look special. Thank you.

I purchased both my engagement ring and wedding ring from Fraser Hart in Norwich. Unfortunately, I cannot recommend purchasing rings from this company. The stone from my engagement ring fell out after five years, and my wedding ring developed a crack after six. While the staff at the Norwich store were pleasant and not to blame, the quality of the rings was disappointing. Additionally, I had to spend £150 to repair my wedding ring. Based on this experience, I’ve decided not to shop at Fraser Hart in the future.

While I was searching for a Diamond Ring, I encountered a charming person named TJ. TJ possessed an impressive amount of knowledge, and their guidance was invaluable since I had no clue about what to purchase. TJ expertly guided me through the journey of diamonds, providing clear explanations about their history and composition. They made me feel truly valued by offering me a drink and patiently assisting me in exploring various options. I am extremely grateful to TJ at Solihull, as they are undoubtedly an asset to your store and, more importantly, your company. 🙂 – BB

Extremely welcoming and went the extra mile to assist me, making the experience memorable.

Max was both knowledgeable and hospitable! He was happy to answer any question!

Ryan from Newbury Frazer Hart provided exceptional assistance; he was patient, polite, and extremely knowledgeable about my Tag Heuer watch. I highly recommend him!

Exceptional service and expertise at Fraser Hart in Newbury, especially from Sam! Thank you so much!

We visited Fraser Hart in Newbury today and were just looking around outside when Sam came out to assist us. He was incredibly attentive, repeatedly bringing out different rings for my partner to try on. He was a very helpful young man.

I had such an incredible experience with Karen at the Plymouth store. She was extremely kind, helpful, and knowledgeable. I will definitely be visiting again.

I have had the pleasure of frequenting Fraser Hart in Newbury multiple times, and each time has been a delightful experience. Today, my visit included leisurely browsing the store, and I was fortunate enough to receive excellent assistance from Stef, Sam and Ryan. They were all incredibly friendly, kind, and never pushy. It was truly pleasant to be in their company. I couldn’t have asked for a more enjoyable shopping experience. Many thanks to Stef, Sam and Ryan – we will definitely be returning in the near future. Best regards, Andy.

An exceptional custom service experience! Sam was incredibly courteous and professional. I will certainly be coming back to the Newbury location.

Harry was extremely helpful and well-informed. He was also very friendly, contributing to a highly positive experience for us. Absolutely delightful!

I bought a watch today as a special present for my son’s 18th birthday. Ryan, Max, and Callum provided an amazing experience that I highly recommend. This place is much better than going to Bicester Village!

Upon entering the store, I had a specific watch in mind. Hamzah, a courteous man, approached my mother and me and engaged us in conversation about various watch makes, models, and movements. His easy-going nature, attentive service, and eloquent communication skills made us feel comfortable and involved, leaving a lasting impression. Hamzah is the epitome of an outstanding employee, and I would gladly make another purchase from this company. He deserves immense recognition in this industry.

I recently purchased a couple of watches from Fraser Hart in Solihull and I must say, the service I received was exceptional. The store manager, Mo, treated both myself and my wife like friends. He was never pushy or overbearing, just very polite and informative. The sales team, especially James, provided excellent assistance throughout the process. I highly recommend this shop!

Laura and Ben highly recommend Simon at Drakes Circus, Plymouth, for his extremely kind, professional, and personal service. They appreciated that nothing was too much to ask, and are very thankful for his help.

Every time I visit Frazer Hart, I feel valued, no matter what I’m there to purchase. I’ve been a loyal customer for thirty years, consistently choosing them for their quality items. I particularly appreciate Susan at the Plymouth store; she always recognizes me and makes my visits memorable. Whether I spend a few pounds or a bit more, I’ve always been pleased with my purchases.

Simon provided excellent assistance at the Plymouth store!

The Chelmsford location is my favorite, especially for Tudor Watches, and much of this is due to Sam, the branch manager. He leads a fantastic team that is incredibly welcoming and knowledgeable about their entire product range—even items they don’t carry. The customer service is outstanding; they’re attentive and meticulous, keeping me updated frequently on my orders. Sam’s expertise in adjusting and fitting my new watch was truly the best I’ve encountered. His team even managed to find the bracelet I wanted at a significantly lower price than Tudor’s own. Moreover, I received it in just one week, despite being initially told it would take six weeks. I can’t recommend this branch enough—they are genuinely outstanding. Thank you so much!

Ryan was incredibly helpful and sincere, making for a pleasant and pressure-free experience!

Dionne from Plymouth has provided excellent assistance with a significant gift. I highly recommend Fraser Hart for their exceptional customer service.

The staff at the store were incredibly friendly and helpful. They went above and beyond by providing me with information about my watch that I was unaware of. Sam, in particular, was a delightful assistant. I am extremely grateful to everyone who assisted me with my purchase. Thank you all so much! ????