Fraser Hart

Dionne in Plymouth provided exceptional service. She was instrumental in assisting us with the selection of engagement and wedding rings, as well as a watch and jewelry. Her approach was both friendly and professional, patiently giving us ample time to make our decisions.

The experience was wonderful! Everyone was extremely welcoming and friendly. A special thanks goes to Lou, who assisted me in finding the perfect watch.

We were welcomed by Susan, a delightful lady at the Plymouth Drake Circus store. She was extremely helpful and knowledgeable, and went out of her way to assist us in selecting a gorgeous Diamond Eternity ring. Our visit to the store was fantastic and we highly recommend it.

I had a fantastic shopping experience at Swansea FraserHart. A big thank you to Daniel, Carol, and Sharon. Definitely a five-star experience!

The staff at the Plymouth store were extremely friendly and well-informed. They even offered my wife a glass of champagne when she made a purchase of only £40, which led to me trying on a watch and buying one for a much higher price. I appreciated that the salesperson didn’t pressure me into making the purchase and it made me feel at ease.

Fraser Hart (Leeds) has provided exceptional service with my engagement ring. From my husband’s search for the perfect ring to the ongoing maintenance and repair needs, the staff has consistently been helpful and friendly. Visiting the store is always a pleasure, and I want to give a special thank you to Runa for her constant communication and assistance in ensuring my ring was ready for my honeymoon. Thank you!

I received excellent assistance from Tom at the One New Change store when purchasing my watch. Tom was very helpful from the moment I walked in, allowing me to try on different models. Although the Black Tudor Black Bay 58 was not available, Tom showed me other Black models to help me make my decision. The service was outstanding, and I left to think about my choice. Once I decided on the Blue model, Tom set it aside and communicated with me promptly through phone and email. Around 10 days later, I went to collect my watch, and the service was fantastic once again. There was no rush, and Tom ensured that the watch was sized and packaged for me. It was a nice touch to receive a Tudor pouch to protect the watch while traveling. Overall, I had a great experience from start to finish and would highly recommend the One New Change store to friends and family. Thank you again, Tom.

Jo in Plymouth was outstanding. Truly an asset to the store. She made selecting the perfect ring effortless! Thanks once more.

Jo at the Plymouth store provided absolutely fantastic service.

The service and watch were excellent. I purchased a superocean and I am extremely satisfied with my decision and the level of attention I received from the staff at the St. Paul’s branch. Thank you.

Simon and Sue both exceeded my expectations. Their customer service and knowledge were outstanding.

Visited the store to purchase a farewell gift for a colleague. We were assisted by Cagla who was incredibly friendly and not only helped us select the perfect presents but also wrapped them exquisitely.

Input: I sought advice about resizing my wedding, engagement, and eternity rings to larger sizes, and the gentleman advised against it because it could weaken the bands. Although I was disappointed, I valued his honest advice. During my visit, they also cleaned my rings and tennis bracelet, which I appreciated. Thank you!

The jeweler’s staff is exceptionally knowledgeable and the overall atmosphere is top-notch. I have bought several watches from this dealer and always find their service superior to others in the vicinity. They offer an impressive array of Tudor and Omega watches and proactively reach out if there are new arrivals that might interest you. The manager truly goes above and beyond to make each purchase a pleasant experience. I highly recommend them.

The customer service at Fraser Hart was amazing! I found a Gucci set (ring and earrings) that I liked, and they were the only place offering a discount on it (around 30%, which is a huge discount). I was unsure about the ring size, but I didn’t want to deal with returns. Thankfully, the shop offered to deliver the items to the store. The communication was excellent, thanks to Cagla! I received a notification when the set arrived at the store. When I went to the boutique, I met Tom, who was extremely polite, attentive, and super nice. He even offered me a cloth for polishing, but unfortunately they had run out. However, he promised to send one to me by post. This extra gesture shows that they truly care about their customers. I will definitely buy from Fraser Hart again. Thank you so much!

Sophie at Frazer Hart in Cambridge provided outstanding service when I was choosing the perfect eternity ring. From the moment I entered the store until I picked up the ring, she was incredibly supportive, guiding me through the options and ensuring she was there to assist me. This ring is especially meaningful as my partner of 20 years recently passed away in a motorbike accident. It was also my 40th birthday last weekend, and although we were not married, we share two sons. This eternity ring will be a cherished reminder of him. Sophie’s expertise, interpersonal skills, and compassion deserve recognition. Truly amazing!

Every time I visit to purchase jewelry, Susan has always been exceptionally professional and helpful. She is truly an asset to the company.

Ann, the Manager of this store, is truly exceptional. She goes above and beyond to assist customers and the post-purchase support is outstanding. We will remain dedicated patrons of this establishment. It is evident that customer service is often lacking in stores, but definitely not in this one. Thank you all. ⭐️⭐️⭐️⭐️⭐️

Craig provided excellent assistance and demonstrated extensive knowledge about watches. He was also very kind and made me feel welcome.

Susan at Plymouth provided an outstanding service when we were choosing an engagement ring. She was not only friendly and knowledgeable, but also incredibly helpful in assisting my fiance with the perfect fit. Her thoughtfulness made the experience truly wonderful for both of us.

Today, Cagla provided outstanding service by helping me remove links from my watch.

I had an amazing experience at Fraser Hart in Argyle Arcade today! The staff were incredibly welcoming and accommodating. Anne was exceptional, and Lauren kindly offered us a delightful glass of fizz. Both Harry and George were very friendly as well. I will definitely return!

The team here provided excellent assistance and valuable insights regarding which watch to purchase and its durability.

Fantastic experience with Bianca! She was extremely knowledgeable and helpful. I will certainly return. Five-star service!

Fantastic service! Everyone was friendly and polite, but Simon was especially helpful in assisting me with my choices. I couldn’t be happier!

Razia did an excellent job in thoroughly explaining the features of the watch. She was patient, attentive to our requirements, and helped us select a wonderful gift. Thank you for the exceptional customer service! We will certainly return for more shopping. ????

I had a wonderful experience at the Worcester store with Freya and Chad. I was looking for a titanium watch and Freya showed me their available options without pressuring me to make a purchase. She even ordered a different version for me to try. Chad also ordered another watch from their Cardiff store. When I returned the next day, Chad was very helpful, allowing me to try on various watches and providing excellent advice. I found the perfect watch and will definitely return to Fraser Hart in the future. Great job to Freya, Chad, and Fraser Hart.

I had an amazing experience with their customer service. I reached out via email to inquire about purchasing a pair of earrings for my mom, but I was unsure about the size. Megan promptly responded with the size and then made a somewhat unusual request for photos of the earrings next to an ear. However, I understood the importance of getting the size right as my mom has a small face. They willingly accommodated my request and even provided a discount link, thanks to Megan and Jane. I encountered some difficulties with the payment process, likely due to my own error. I called them, and they promptly provided me with another link to complete the payment. Aoife assisted me in the final payment and fulfilling my request. Overall, they all went above and beyond their duties to assist me. I highly recommend them as their jewelry is lovely and reasonably priced.

We initially purchased our engagement rings at Fraser Hart and were so impressed by the service that we returned for our wedding rings. Later, I chose to buy an eternity ring for my wife, and without hesitation, we went back to Fraser Hart. The salesperson and the store manager at the Princes Street Edinburgh location were outstanding. Their exceptional service even led me to purchase a Tag watch for myself. Fantastic job, guys—we’ll definitely be back.

Anne provided excellent service at the Fraser Hart store in the Argyle Arcade, Glasgow. She welcomed us with drinks and was very accommodating in showing us a variety of watches. Her advice was insightful, and her friendly demeanor made our experience highly recommendable.

For my 21st birthday, I visited Fraser Hart to find a watch. Susan, the salesperson who assisted me, was consistently polite and incredibly helpful. I was able to find the exact watch I wanted, and Susan took the time to explain everything I needed to know. She was also very easy to talk to. This wasn’t my first time shopping at Fraser Hart, and based on my experiences, it certainly won’t be my last. The staff always greet me with a kind attitude, and I always leave happy with my purchases.

I purchased an engagement ring from Fraser Hart back in August and both my fiancée and I are delighted with it. However, I encountered an issue with the ring and returned to the Glasgow Argyle Arcade store today, despite not having insurance. Sophia (or Sofia?) assisted me, and I couldn’t have asked for a better experience. She was both friendly and empathetic, and addressed the issue far beyond my expectations. I’m profoundly thankful for her exceptional service; she truly went the extra mile and brightened my day.

Carron provided friendly and helpful advice during our consultation for my engagement ring. There was no pressure, and she shared her expertise generously, making the process smooth and enjoyable. She was very accommodating, and we are grateful for such a wonderful experience. Thank you, Carron!

The staff at Brilliant is amazing, especially Harry who is a fantastic salesman and always has great banter.

Great job, Harry was extremely impressive as a talented salesman. ????????????

Harry at the Argyll arcade store provided us with helpful and pressure-free assistance. He helped us find the range we were looking for and made the process relaxing and rewarding. We had a great experience! ????????

James was an outstanding host, providing the finest watch shopping experience at Cambridge Grand Arcade.

Ann at the Argyle Arcade store provided a delightful shopping experience. We visited to find a new chain for my mom, and although we didn’t find the perfect color match, Ann was incredibly supportive. She even cleaned two of my grandmother’s old engagement rings and offered us a glass of Prosecco while we waited. We didn’t make a purchase that day but are certainly planning to return!

Anne is extremely kind and delightful.

My fiancée and I visited Fraser Hart in Bromley yesterday to search for an engagement ring. We had already checked several other jewelers, but the service we received from Brian was unparalleled. His politeness, helpfulness, and extensive knowledge made us feel confident in our choices. It turned out to be a fantastic experience; we even purchased our wedding rings there and received a great discount. I highly recommend Brian and Fraser Hart if you’re in the market for rings. You won’t be disappointed!

I had an exceptional customer service experience at the Argyle Arcade store, thanks to Alison. She went above and beyond to ensure my satisfaction, making me feel completely at ease. I wholeheartedly recommend this jeweler if you’re looking for a place where they truly value their customers.

Joanne was exceptionally friendly, polite, and helpful, traits that are often hard to find in Plymouth.

I was impressed by the exceptional team at your Peterborough store. Sam’s expertise in watches was evident as they guided us to choose a Tissot instead of a fashion watch that my husband had initially intended to purchase. The service provided was outstanding.

The assistant manager Suzanne in Plymouth was outstanding. She handled a complaint for me with utmost professionalism, showing great understanding, and truly representing Fraser Hart well. Thank you, Suzanne, for your dedication and exceptional customer care.

Shabeer and Ron were outstanding!

Dionne from the Plymouth store at Drake Circus provided a very pleasant shopping experience. She was neither pushy nor overly eager for us to make a purchase. The atmosphere was welcoming, and the teamwork was evident. Thanks to the entire team!

Runa provided excellent service by thoroughly addressing all my concerns and offering numerous recommendations. I am very satisfied with the assistance I received.

Daniel at the Leeds store was outstanding! He provided excellent feedback and demonstrated great customer service skills. His down-to-earth demeanor made the experience even better. I would definitely recommend him, 10/10!

Within just 2 days, Simon Cooke was able to fulfill my order on short notice. His customer service has been exceptional, and they also offer a discount for blue light card holders.

Clive Morgan demonstrated professionalism, empathy, and kindness.

We’ve visited the Fraser Hart store in Peterborough twice, and both times, Caitlyn and Sophie provided outstanding service. They were incredibly accommodating, took their time to assist us, and made us feel valued during each visit. We highly recommend Fraser Hart to anyone looking for high-quality jewellery and exceptional customer service.

I ordered a new Breitling watch through their website, but the item I received clearly wasn’t new. The packaging was dirty, the instruction manual was missing, and the protective films on the watch’s face and strap were either absent or improperly applied, suggesting it had been handled quite a bit. Although the customer service team was helpful and sent a replacement box and instructions, the watch itself still appeared to be used or, at best, a shop-soiled display model. They assured me it hadn’t been previously purchased and returned, which leads me to believe it was misrepresented as new. Despite following up with them extensively, I feel my only recourse is to return the watch for a refund at a local store. I’m quite disappointed with the situation, as it borders on fraudulent representation.

Today we went to choose wedding rings and received excellent service from Dionne at the Plymouth Store. She was extremely friendly and offered helpful advice. I highly recommend her.

I’d like to give a shoutout to Sam and Clive at the Bromley store for their exceptional assistance in helping my fiancé and me choose our ideal wedding rings. They were extremely considerate and knowledgeable, providing valuable guidance throughout our selection process. Their support was truly appreciated, and they delivered outstanding customer service. We’ll certainly return to them for any future jewelry needs!

I’d like to express my gratitude to Sam for her outstanding service. From start to finish, it was truly top-notch. Sam was incredibly supportive, approachable, patient, and attentive. She thoroughly explained everything and demonstrated extensive knowledge of the products. We definitely plan to return for more purchases in the future.

I had a really positive experience when I visited just to browse for a watch. The staff member, Taj, assisted me and was incredibly helpful. He explained all the details about the warranty thoroughly, which influenced me to make a purchase that same day. The selection of watches and jewelry was impressive. I highly recommend this place as all the staff were friendly and presented themselves professionally.

Simon displayed excellent manners, was incredibly supportive, and demonstrated tremendous patience.

Great service and extremely helpful, plus @susan offered me a complimentary beer ???????? no complaints at all.

Mel at the Cambridge branch has demonstrated exceptional kindness, patience, and thoughtfulness. Throughout the entire process of selecting new rings, she has offered her extensive knowledge and experience with genuine care, ensuring we found the perfect choices. Her assistance with trying various sizes and her insightful advice on the rings’ settings and maintenance were invaluable. Mel is truly a hero in this journey, deserving a rating far beyond the standard scale—a million out of ten!

Leeds-Trinity Centre: I had a wonderful experience at this jeweler’s shop, visiting on two separate occasions. The first time, I was assisted by a very helpful gentleman, and on my second visit, a kind lady named Sarah helped me. Both employees were attentive and incredibly friendly, making it the most welcoming jeweler I’ve encountered in the city center after visiting many. I purchased a beautiful garnet ring, a very special item to commemorate a significant health milestone following my cancer diagnosis. A heartfelt thank you to the kind staff for their excellent service.

The customer service was excellent and the atmosphere was very welcoming. The staff was supportive without being pushy about making a purchase, which I really appreciated since I’m not very knowledgeable about watches.

I am disappointed with my experience with Fraser Hart. I bought a Tissot Watch from them 9 years ago, and when I recently sent it to Tissot for service, I was informed that the strap was not genuine and that someone had put a Tissot buckle on a third-party strap. While I understand that the watch itself is as I purchased it, I am disappointed to discover that it is not entirely genuine. Fraser Hart claims that they sold me exactly what was supplied by Tissot, but Tissot assures me that they did not supply the watch in this condition. My second email to Fraser Hart was ignored, indicating to me that they are not interested in resolving the issue. I trust Tissot and, as a result, I will not be purchasing from Fraser Hart again. The watch is the same as what I bought from Fraser Hart, and I have no reason to say otherwise, but it seems that Fraser Hart disagrees. In response to Fraser Hart’s reply, I want to clarify that the watch was returned to Tissot with a third-party strap and Tissot buckle. Therefore, I can only assume that your reply implies that you think I am lying, which is enough reason for me to avoid your stores in the future.

I purchased a wedding ring at the Leeds store and had a fantastic experience with the assistant manager, Runa. She was incredibly helpful, knowledgeable, and formed a great connection with me and my fiancee.

Runa’s performance at the Leeds store was exceptional. She effortlessly assisted us in selecting my fiancee’s wedding ring, going the extra mile to ensure our satisfaction. As a result, we departed with great joy and contentment.

I had a great experience with Sophie at the Peterborough store. She was extremely helpful and provided excellent advice for finding a replacement wedding ring after having a negative experience with another company.

I had a great experience at Fraser Hart Peterborough, thanks to Sophie who gave me a warm welcome and took great care of me. I highly recommend asking for her on your next visit. She is a very pleasant young lady.

Delightful experience with a charming demeanor!

The interaction and help were very nice.

The customer service is extremely friendly and willing to assist.

The employees at the Leeds store are very friendly and supportive.

Dionne provided exceptional assistance throughout my interaction. I recently purchased a gorgeous new watch, and Dionne’s professionalism and easy-going nature made the entire experience both soothing and thrilling.

I visited a jeweller in search of a specific type of earring and was pleasantly greeted by a sales assistant who offered me helpful assistance. The assistant went above and beyond to provide me with information and guidance on the product I was interested in. Throughout our conversation, she maintained a professional yet personable demeanor, making me feel valued as a customer. Her exemplary approach and charm in dealing with me were truly commendable. I would highly recommend this shop to others thanks to the outstanding service provided by the sales assistant.

Fehmida at the Cardiff branch provided us with an incredibly pleasant and amazing experience. Her guidance was extremely helpful and she was not at all forceful. I will definitely come back when I have saved some money. Thank you!

The explanation was clear, and they took the time to show us everything. In Plymouth city center, the staff were all friendly and responsive to our questions.

Sophie and the team at the Queensgate, Peterborough branch provided exceptional customer service. The entire experience from beginning to end was excellent, and it was great to interact with someone so knowledgeable about watches. I am currently waiting for my complimentary watch winder to arrive at the branch, which will perfectly round off this wonderful experience. Many thanks to Sophie and her team for making everything so enjoyable. I look forward to returning for my next watch purchase!

We had an outstanding experience with TJ at the Solihull (Touchwood) Fraser Hart! TJ was very helpful and maintained a friendly demeanor the whole time. Thanks a lot!

Location: Fraser Hart, Argyle Arcade, Glasgow. I visited to select a simple wedding band and was greeted by Jane, who was exceptionally friendly and inviting. She thoughtfully offered us refreshments on a hot day. After discussing my needs, Jane presented a selection of suitable rings and expertly explained the impact of different shapes on their functionality. The shopping experience was relaxed, with no aggressive sales tactics. I was so impressed with Jane that I wished to compliment her to her manager, only to discover that she was, in fact, the manager! Her genuine and approachable demeanor made a great impression. We also interacted with Kirsty, another manager, who was equally commendable. Both Jane and Kirsty are outstanding representatives of Fraser Hart. I highly recommend visiting Fraser Hart as your first stop in the arcade. A 5-star experience—our heartfelt thanks to Jane and Kirsty.

Excellent service at the Plymouth store thanks to Susan and Simon. They were very helpful, patient, and informative without being pushy. Appreciate it!

Demelza was exceptionally welcoming, friendly, and attentive. She assisted me in selecting the ideal pair of stud earrings to complement some drop earrings I had previously purchased. She even went the extra mile to retrieve a specific small stud from the back, as it was not on display. Additionally, she kindly cleaned my engagement ring, a gesture that I felt went above and beyond. We’ve purchased much of our wedding jewelry from here and are consistently impressed with the staff and service. Many thanks to everyone! – Dani

Outstanding customer service at the Lion Yard Cambridge store! The staff didn’t pressure us to make a purchase, yet they provided excellent advice. They were knowledgeable, patient, friendly, and courteous. It was my son’s 21st birthday, and he was thrilled with his new watch and ring. I was equally pleased with the two complimentary glasses of Prosecco I received. We will certainly be returning!

We received excellent customer service at the Plymouth store from Simon Cooke. He was extremely polite, well-informed, and helpful regarding the watch purchase. He met all of our expectations.

The staff was incredible and provided excellent assistance throughout the process of purchasing the ring.

Great experience overall. The staff member provided excellent information and was extremely supportive throughout the entire process.

We would like to express our sincere gratitude to Luke at the Swansea branch for the exceptional reception he provided us on our 60th wedding anniversary. It was an absolute delight working with you and you made our special day truly unforgettable. Thank you once again. Paul and Lorraine.

The staff provided excellent customer service and were very friendly. Demelza took great care of us and allowed us the freedom to make our own choices.

Sophie from the Peterborough store provided excellent service today as we selected our wedding rings. She also skillfully managed our 6-year-old’s many questions, making the entire experience pleasant and stress-free.

I’m really grateful for Ananya in Edinburgh for her outstanding service! The buying experience was fantastic, and I truly appreciated how supportive and attentive she was. Thanks a lot!

The experience was enhanced by the warm reception and the knowledgeable, helpful staff.

The staff at Drake’s Circus in Plymouth were incredibly nice and very helpful!

Anne and her team at the Newbury store provided exceptional service when we encountered a problem with our wedding ring. The true test of quality service is the support received when things go awry. Therefore, we are giving them 5 stars with gratitude.

I visited the Newbury store today looking for a specific type of watch. The sales team was attentive and presented me with several options over a coffee, both meeting and expanding upon my criteria. After thoughtful consideration, I purchased a new watch and even gathered ideas for a future addition. Overall, the experience at this store was far more satisfying than online shopping, thanks to the exceptional staff.

On both of my visits, Karen assisted me—initially when I was searching for inspiration, and later when I came back to purchase the necklace. She was supportive and helpful, and notably, she did not seem pushy about making a sale.

The service provided by Daniel is truly top-notch. His meticulous attention to detail, vast knowledge, and extensive experience make him truly outstanding. Overall, it is an excellent experience.

The service was outstanding! Daniel provided expert knowledge and was incredibly supportive. Many thanks!

I brought my Fraser Hart necklace into the store since it had two small knots in the chain that I couldn’t remove, preventing me from wearing it. Steffi was fantastic; she quickly untangled the knots, allowing me to wear my necklace again in just a few minutes! I’m incredibly grateful for the exceptional and prompt service. I absolutely love this store! Thank you so much!

My husband gifted me a watch for my 60th birthday, which I have only worn a few times. Initially adjusted for size at the store, it broke when a pin came loose three months ago. Despite the fact there was no misuse on my part, the manufacturer deemed it accidental damage. Both the store manager and staff appear more aligned with their supplier than with their customers. Having bought two watches from them last year, we won’t be returning due to this experience. They should be collaborating with the manufacturer to resolve such issues, especially given what we’ve paid. Now they’re asking for £295 to repair it. So while you sip your prosecco, remember that their post-purchase service is lacking, which I find unacceptable.

Stephanie provided excellent assistance with adjusting the watch strap on my new Tudor watch. Many thanks!

The customer service at the Newbury branch was outstanding as they kindly allowed me to visit the store after closing hours to collect my items.

Simon at the Drake Circus store was absolutely amazing. He made doing business a breeze, was incredibly easy to communicate with, and kept both myself and my partner thoroughly entertained.

The staff was extremely helpful, displaying a great deal of knowledge, patience, and a welcoming attitude.

Razia was incredibly warm and helpful! She possessed a great deal of knowledge about wedding bands and was very supportive throughout our selection process.

Excellent customer service provided by Simon Cooke in the center of Plymouth city.

The service is truly amazing.

Dionne from Plymouth provided us with a wedding set and watch, and she was absolutely fantastic! She made us feel truly valued as customers, dedicating time to our needs and ensuring that nothing was too much trouble. She is an incredible asset to Fraser Hart.

Input: Often, we come across customer complaints, but my experience has been exceedingly positive! I sent my MontBlanc Fountain Pen to the Metro Centre Gateshead Branch for service, and was told it needed to be shipped to Germany. Through every step of the process, the team was nothing but professional and courteous, consistently keeping me updated. A huge thank you to the Metro Centre team—it was a pleasure interacting with you.

I just bought a Bell & Ross watch from Fraser Hart, and my experience with Eve and Marilyn at the Bluewater store, as well as Mo and his team at the Solihul branch, was absolutely flawless. They were all incredibly professional and friendly, which can be quite challenging from a customer service standpoint. I have no doubt that I would choose Fraser Hart again in the future. They truly excelled in every aspect.

The Karen in Plymouth exhibited exceptional helpfulness, expertise, and professionalism.

Stefania provided exceptional assistance and displayed a warm demeanor. She portrayed professionalism and comprehended our desires. As a result, we acquired a stunning engagement ring and two impeccable wedding rings. Additionally, I would like to extend gratitude to Annu for cleaning my engagement ring and demonstrating kindness.

I visited the Fraser Heart store in Plymouth and was assisted by a wonderful lady named Jo. She really went above and beyond! I’m pleased I chose the watch with the white background and decided to have a link removed. Thanks again, Jo, for your patience!

I want to make it clear that I am not interested in the standard response of emailing the company. I have already done that and it was not helpful. After having a bad experience at the Edinburgh store, I contacted the Sales Team through the website and still have not received a proper apology. On July 28th, I went to the Fraser Hart Edinburgh store with a Gucci watch that had a battery issue. I knew that the repair would cost money. After two weeks, the store called me and said that the repairs needed would cost over £500, including replacing the bracelet and fixing scratches on the glass. I was confused because the issue was just the battery. I asked for an itemized breakdown of the charges, but I never received it. A week later, I called the store and found out that my request had not been taken care of. The colleague understood my concerns and said he would send the watch to the local workshop for review. Another week went by and I got a call saying the watch was ready to be picked up. I asked about the warehouse, which was never done and apparently not an option. The communication at the Edinburgh store is seriously lacking. I spoke to four different people and each had a different story. I had to make at least three calls for every conversation because they had to check on things. It is unacceptable that their knowledge is lacking, especially considering the high price I paid for the watch. I’ve had better service at McDonald’s. When I escalated my complaint, it was described as a “slight miscommunication,” which is an understatement. Also, I was always aware that the repair would cost money, so I don’t appreciate them insinuating that I was trying to get something for free. They completely failed to read and understand my complaint about their poor communication. As a result, I have lost trust in Fraser Hart and had the watch repaired privately. There are better options out there for the same price, with companies that will respect your time and not take up hours of your day with phone calls.

April was outstanding! She was very knowledgeable and extremely helpful. Thank you!

I recently bought a watch at the Swansea store, and the experience was outstanding. The staff provided excellent insights into various brands and really paid attention to our preferences without any pressure to make a purchase. I’m looking forward to returning soon. Thanks!

Exceptional customer service provided by Lilia at the Cambridge branch. She went the extra mile, and no request was too much trouble. She assisted me in finding a beautiful necklace. Thank you, Lilia!

The customer service was incredible and the staff was extremely helpful and patient. I will definitely be returning to the Leeds store. -Henry

From the instant I entered Fraser Hart, Susan was incredibly friendly and welcoming. I was unsure about the watch size I needed, and she was fantastic in assisting me with my decision. The entire store had a wonderful ambiance. I highly recommend it and will certainly return for more purchases in the future! – L. Whelton xx

We received outstanding service from Susan at the Plymouth store. Right from the start, she made us feel welcomed and valued, and she showcased a beautiful selection of rings for us to consider.

After a lengthy search for the perfect engagement ring, my journey concluded at the Fraser Hart store in Argyll Arcade, Glasgow, thanks to the outstanding assistance I received from Sofia that day. By the time I walked into the store, I felt overwhelmed and exhausted, having little knowledge about rings or what to look for. Sofia was the first person to truly engage with me about my plans, clearly explaining the differences between the rings I showed interest in, making it easy for me to understand and helping me make a decision without any pressure. Remarkably, I found “the one” and made my decision right there, which was unexpected as I usually need to “sleep on it.” My future wife is thrilled with her ring, and I’m certain it’s not just an act! I’m grateful to Sofia for making this experience memorable and for her patience. This was my first visit to Fraser Hart, but it certainly won’t be my last—I look forward to returning and working with Sofia again for my next watch purchase!

I had a great experience at Leeds Trinity! The service was excellent and the staff were friendly. The music playing in the store was a nice touch and they had a great selection of watches. I will definitely be coming back.

Extremely disappointed! My engagement ring from Fraser Hart broke within a month. Despite minimal use—only wearing it occasionally when going out—it apparently failed under light conditions. When we returned it, they blamed me, which was frustrating. We paid £1000, and it feels like a total waste. I would advise against purchasing from this company; they seem indifferent once they have your money. (Experienced at the Norwich store)

We recently celebrated our Ruby Wedding Anniversary with the purchase of a ruby and diamond ring from Frazer Hart Store at Cribbs Causeway, Bristol. The variety of rings available was crucial in our decision-making process, as we were able to compare options across a diverse price range—a challenge we faced in other stores. It was important for us to understand the quality and specifics of our investment, especially since we selected a rather expensive piece. Fortunately, the clear value for money and the transparency about the ring’s specifications at Frazer Hart made our decision easier. The store’s inviting atmosphere and the friendly, helpful staff also contributed significantly to our enjoyable shopping experience. We are thrilled with our new acquisition.

We received excellent service from Sam at the Newbury branch, where the entire team was friendly and well-informed. I highly recommend this store for anyone considering a major purchase. Thanks to all!

I received excellent service from a wonderful staff member named Simon at the Plymouth location. Simon was extremely attentive and polite, making me feel very comfortable during the process of purchasing my Tissot watch. Thank you, Simon.

Susan went above and beyond to create a warm and meaningful experience when we picked out our engagement ring. She made us feel incredibly welcome and connected to the process. I am absolutely thrilled with the ring I ended up with! Susan was not only friendly and knowledgeable, but also provided us with all the guidance and support we needed to make this important decision.

I purchased silver knot earrings for my friend’s birthday. We were both pleased with the great service and quick delivery. The gift included all the necessary elements to make it look special. Thank you.

I purchased both my engagement ring and wedding ring from Fraser Hart in Norwich. Unfortunately, I cannot recommend purchasing rings from this company. The stone from my engagement ring fell out after five years, and my wedding ring developed a crack after six. While the staff at the Norwich store were pleasant and not to blame, the quality of the rings was disappointing. Additionally, I had to spend £150 to repair my wedding ring. Based on this experience, I’ve decided not to shop at Fraser Hart in the future.

While I was searching for a Diamond Ring, I encountered a charming person named TJ. TJ possessed an impressive amount of knowledge, and their guidance was invaluable since I had no clue about what to purchase. TJ expertly guided me through the journey of diamonds, providing clear explanations about their history and composition. They made me feel truly valued by offering me a drink and patiently assisting me in exploring various options. I am extremely grateful to TJ at Solihull, as they are undoubtedly an asset to your store and, more importantly, your company. 🙂 – BB

Extremely welcoming and went the extra mile to assist me, making the experience memorable.

Max was both knowledgeable and hospitable! He was happy to answer any question!

Ryan from Newbury Frazer Hart provided exceptional assistance; he was patient, polite, and extremely knowledgeable about my Tag Heuer watch. I highly recommend him!

Exceptional service and expertise at Fraser Hart in Newbury, especially from Sam! Thank you so much!

We visited Fraser Hart in Newbury today and were just looking around outside when Sam came out to assist us. He was incredibly attentive, repeatedly bringing out different rings for my partner to try on. He was a very helpful young man.

I had such an incredible experience with Karen at the Plymouth store. She was extremely kind, helpful, and knowledgeable. I will definitely be visiting again.

I have had the pleasure of frequenting Fraser Hart in Newbury multiple times, and each time has been a delightful experience. Today, my visit included leisurely browsing the store, and I was fortunate enough to receive excellent assistance from Stef, Sam and Ryan. They were all incredibly friendly, kind, and never pushy. It was truly pleasant to be in their company. I couldn’t have asked for a more enjoyable shopping experience. Many thanks to Stef, Sam and Ryan – we will definitely be returning in the near future. Best regards, Andy.

An exceptional custom service experience! Sam was incredibly courteous and professional. I will certainly be coming back to the Newbury location.

Harry was extremely helpful and well-informed. He was also very friendly, contributing to a highly positive experience for us. Absolutely delightful!

I bought a watch today as a special present for my son’s 18th birthday. Ryan, Max, and Callum provided an amazing experience that I highly recommend. This place is much better than going to Bicester Village!

Upon entering the store, I had a specific watch in mind. Hamzah, a courteous man, approached my mother and me and engaged us in conversation about various watch makes, models, and movements. His easy-going nature, attentive service, and eloquent communication skills made us feel comfortable and involved, leaving a lasting impression. Hamzah is the epitome of an outstanding employee, and I would gladly make another purchase from this company. He deserves immense recognition in this industry.

I recently purchased a couple of watches from Fraser Hart in Solihull and I must say, the service I received was exceptional. The store manager, Mo, treated both myself and my wife like friends. He was never pushy or overbearing, just very polite and informative. The sales team, especially James, provided excellent assistance throughout the process. I highly recommend this shop!

Laura and Ben highly recommend Simon at Drakes Circus, Plymouth, for his extremely kind, professional, and personal service. They appreciated that nothing was too much to ask, and are very thankful for his help.

Every time I visit Frazer Hart, I feel valued, no matter what I’m there to purchase. I’ve been a loyal customer for thirty years, consistently choosing them for their quality items. I particularly appreciate Susan at the Plymouth store; she always recognizes me and makes my visits memorable. Whether I spend a few pounds or a bit more, I’ve always been pleased with my purchases.

Simon provided excellent assistance at the Plymouth store!

The Chelmsford location is my favorite, especially for Tudor Watches, and much of this is due to Sam, the branch manager. He leads a fantastic team that is incredibly welcoming and knowledgeable about their entire product range—even items they don’t carry. The customer service is outstanding; they’re attentive and meticulous, keeping me updated frequently on my orders. Sam’s expertise in adjusting and fitting my new watch was truly the best I’ve encountered. His team even managed to find the bracelet I wanted at a significantly lower price than Tudor’s own. Moreover, I received it in just one week, despite being initially told it would take six weeks. I can’t recommend this branch enough—they are genuinely outstanding. Thank you so much!

Ryan was incredibly helpful and sincere, making for a pleasant and pressure-free experience!

Dionne from Plymouth has provided excellent assistance with a significant gift. I highly recommend Fraser Hart for their exceptional customer service.

The staff at the store were incredibly friendly and helpful. They went above and beyond by providing me with information about my watch that I was unaware of. Sam, in particular, was a delightful assistant. I am extremely grateful to everyone who assisted me with my purchase. Thank you all so much! ????